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Reviews
Reviews/Benchmarking our Customer Service
Since February 2021 customers we've carried out an in-house delivery service or a safe repair are emailed our Review Form, completed reviews are displayed here.
For a further insight on our service performance, we also asked two long term customers for references.
Chris (Head of Loss Prevention & Security) Retail Estate: 570 + Stores
I have worked with Chris & Craig for over 10 years. They supply & service our safes nationwide & I have always found them to be professional & courteous. When a fault occurs or we require a new safe, I can rely on them to carry out the works quickly & efficiently.
In 2018 we acquired an additional 210 stores (company acquisition). New safes were required & were delivered to the store on a pre-agreed weekly rollout within a strict timescasle. As expected, the safe were delivered on time with minimal disruption.
Brett (Head of Property) Retail Estate: 50 + Stores
I have worked with Craig & Chris for just over 15 years. I am very happy with their service which is why I regularly recommend them as the 'safe' supplier for the retail estates I have been responsible for as well as when asked by others. Currently they have assisted in upgrading the safes within the company estate and new sites.
Fake Reviews...
Whilst a useful reference, concerns have surfaced on over reliance following a number of expose’s on fake reviews.
Fake five-star reviews being bought and sold online https://www.bbc.co.uk/news/technology-43907695
Amazon 'flooded by fake five-star reviews' - Which? Report https://www.bbc.co.uk/news/business-47941181
“Some US analysts estimate as many as half of the reviews for certain products posted on international websites such as Amazon are potentially unreliable”
Likewise safe reviews can be misleading, i.e. there are 100+ 5 star reviews on competitor sites for security safes that aren't independently tested and that we know can be forced opened very easily ☹ ☹
Whats Important...
Our Safes are Independently Reviewed and Tested by Safe ExpertsOur only concern is that customers can rely on our products, not whether the safe is available in multiple colours or has a shiny LCD lock.
A safe's reliability, strength and quality is only validated when attacked, physically, or by fire.
The good news is all our graded safes undergo stringent tests for theft and fire resistance by independent testing laboratories. We only sell approved products by manufacturers complying with industry testing standards. For extra peace of mind, most of our security safes are also Police Preferred under their Secured by Design scheme.
Learn More...
Our animated videos give a fun, but informative insight into ‘Safe Testing’ and our ‘Approved Safe Brands’
Our Ratings indicator, is a quick reference guide to help customers compare the difference in fire and security levels for products.
The greater the number of fire or security icons, the higher resistance the product offers.
Click on a product’s icon rating to view all safes in that rating level.
Security
Entry
A good budget safe should offer protection for your valuables and help deter an opportunist burglar. Our carefully selected entry level safes give this protection, offering significant improvement on security and reliability, compared to the cheap imported safes sold online and in supermarkets.
Medium
Providing good security our Medium Level is the go-to for most Home Buyers. Includes Certified S2 and Grade 0 & 1 safes (all independently tested against attack). Proven reliability backed by a minimum 2 year Manufacturer Warranty. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
High
Enhanced protection around commonly targeted attack points - anti drilling plates surrounding locks and/or reinforced body and door security features. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Maximum
Maximum security protection designed to offer greater resistance against multiple forms of attack. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Fire
Entry
Products offer a level of fire protection in excess of a conventional build safe. Fire protection measures can include fire resistant barrier material in the body and door, a fire / heat resistant door seal.
Medium
Independently tested and certified for fire protection. Products as a minimum benefit from fire resistant barrier material in both body and door. All models offer 30 minutes fire resistance for paper documents. Certain models also protect media for 30 minutes.
High
Safes offering a very good level of fire protection. All safes independently tested and rated to a minimum 60 minutes fire resistance for documents and/or media protection.
Maximum
Providing highest level of fire protection available certified to the most stringent testing standards - 120 minutes resistance for documents and/or media protection. Maximum fire resistance protection for all paperwork such as birth/marriage certificates, legal papers etc. Media tested models in addition protect passports, family photos, CD's/DVD's etc.
Fire
Products offer a level of fire protection in excess of a conventional build safe. Fire protection measures can include fire resistant barrier material in the body and door, a fire / heat resistant door seal.
Independently tested and certified for fire protection. Products as a minimum benefit from fire resistant barrier material in both body and door. All models offer 30 minutes fire resistance for paper documents. Certain models also protect media for 30 minutes.
Safes offering a very good level of fire protection. All safes independently tested and rated to a minimum 60 minutes fire resistance for documents and/or media protection.
Providing highest level of fire protection available certified to the most stringent testing standards - 120 minutes resistance for documents and/or media protection. Maximum fire resistance protection for all paperwork such as birth/marriage certificates, legal papers etc. Media tested models in addition protect passports, family photos, CD's/DVD's etc.
Security
A good budget safe should offer protection for your valuables and help deter an opportunist burglar. Our carefully selected entry level safes give this protection, offering significant improvement on security and reliability, compared to the cheap imported safes sold online and in supermarkets.
Providing good security our Medium Level is the go-to for most Home Buyers. Includes Certified S2 and Grade 0 & 1 safes (all independently tested against attack). Proven reliability backed by a minimum 2 year Manufacturer Warranty. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Enhanced protection around commonly targeted attack points - anti drilling plates surrounding locks and/or reinforced body and door security features. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Maximum security protection designed to offer greater resistance against multiple forms of attack. Safes are of a serviceable design, with key parts being repairable or replaceable by knowledgeable safe suppliers.
Service Reviews
Davies
London
Excellent Service Rating
Craig was responsive to my initial requests regarding time frames for installation and when the product was unavailable called me promptly to advise and recommended the closest alternative which still met my required timeframes. The installation team arrived during their pre-arranged window and were polite, efficient and very tidy. Highly recommend.
Peter Leighton
Bicester Oxon
I sought advice as we were unable to open our safe. Upon receiving a photo Craig gave the correct advice immediately which resolved the problem .as the need for access was urgent I wasabolutely delighted with this excellent service.
Frank Smith
Great Bookham
The advice received by email from Craig was so simple and worked. Thanks
tricia
Surrey
Excellent Service Rating
I sent a plea for help to Craig had an immediate and very positive response. Craig called me back after hours, reviewed my problem sent me an email with very sensible advice and within minutes the problem was sorted. The service was amazing, Craig's professionalism in dealing with someone who does not know one end of a screwdriver from another, was calming and efficient. This company deserves a medal.
Michelle
Gloucester
I called Safe Security Services as we have had our safe for 5 years and suddenly couldn't unlock it. They asked me to send an email describing the safe, taking pictures and the problem. They emailed me back to say it may be the battery and sent instructions/video on how to change it. Their excellent team helped me even though it meant them not coming out so no income for them. I would highly recommend them and they would be my first point of call if we had a problem with our safe.
Lloyd
Hampshire
Excellent Service Rating
Craig was very helpful and knowledgeable during the purchase of the safe.the price quoted was extremely fair and much cheaper than that offered by the company “recommended” by my Ibsurance Company. He was very thorough in considering the issues which arose for the delivery to a basement room. Whilst delivery window was somewhat limited, the team arrived exactly on time, where wick and clean and did the installation with the minimum of fuss. Altogether an excellent experience.
Parr
Croydon
Excellent Service Rating
We have his number on our file and won't hesitate to use his services in the future
Jenkins
Stafford
Excellent Service Rating
I cannot thank Craig enough for his expert help and advice in facilitating the opening my parents old safe! My parents were unable to gain access to the safe for a number of years due to their dementia and with my father’s decent death, this was a real concern. I really did not think I would be able to get into the safe but with Craig’s kind, patient manner and excellent instructions I was successful. Jadie was very efficient in communicating and ensuring that all the necessary information was available-I felt well supported since my first contact. This has been a very difficult time with the recent death of my father and being able to rely on the professionals at Safe Security Services has made all the difference. Thank you so much.
Sheldon
Surbiton
Excellent Service Rating
Craig Winchester was excellent. Plenty of information and discussion before agreeing on the type of safe and installation. An early date was made for the installation, which started on time and completed without any fuss at all. He went through the procedures needed to operate the safe (electronic keyboard) before going and left no mess.
kris
bangkok
Excellent Service Rating
awesome
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